1. What is your return policy?
We accept returns only for items that arrive damaged. You must notify us within 48 hours of receiving the item and provide photo evidence of the damage. You can choose one of the following options:
- Full refund
- 50% refund
- Store credit equal to 50% of the item's value
Unfortunately, we cannot accept returns for reasons other than damage.
2. What are your shipping options and fees?
We offer the following shipping options:
- Domestic Shipping: $10 flat fee
- Priority Mail (Domestic): $20
- International Shipping: $20
- Signature Confirmation (Optional): $5
3. When will I receive tracking information for my order?
Tracking numbers are provided on Mondays and Thursdays for orders placed before 1 PM PST. Please allow 24-48 hours for tracking updates after shipment.
4. Do you ship internationally?
Yes, we offer international shipping for a flat fee of $20.
5. How do I care for my jade jewelry and decor?
To keep your jade items in excellent condition:
- Wipe them gently with a soft, damp cloth.
- Avoid exposing them to harsh chemicals or extreme temperatures.
- Store them in a soft pouch or jewelry box to prevent scratches.
6. Are your jade pieces authentic?
Yes, we take great pride in sourcing high-quality jadeite and gemstones from reputable suppliers. Every piece is carefully inspected for quality and authenticity.
7. Can I request a custom piece?
Currently, we do not offer custom designs. However, our collection features a variety of unique and hand-selected pieces to suit different preferences.
8. How can I contact customer support?
You can reach us via email or through the contact form on our website. We aim to respond to inquiries within 24-48 hours.