Return, Refund & Exchange Policy
At BrotherRyanShop, we stand behind the quality of our products and are committed to your satisfaction. If your order arrives damaged, we offer the following resolution options:
If your item arrives damaged or broken, you may choose one of the following:
- Exchange for the same item of equal value (available for broken items only).
- 20% store credit for items with minor damage (credit is valid for 2 weeks).
- 20% refund as an alternative to store credit.
To be eligible for a refund, credit, or exchange:
- You must notify us within 48 hours of delivery.
- You must provide photo evidence of the damage.
What Is Not Eligible
Please note:
- We do not offer refunds, exchanges, or store credit for items purchased in the wrong size or for reasons of personal preference.
- Claims made after 48 hours of delivery will not be accepted.
Thank you for supporting BrotherRyanShop. If you have any questions or concerns, please feel free to contact us through our customer service page or email us.
Shipping & Handling Policy
Enjoy straightforward and reliable shipping options:
- Domestic Shipping: $10 flat rate
- Priority Mail (Domestic): $20
- International Shipping: $25
- Optional Signature Confirmation: $5
Tracking Information:
- Tracking numbers are provided on Mondays and Thursdays for orders placed before 1 PM PST.
- Please allow 24-48 hours for tracking updates after shipment.
We value your trust and strive to deliver a seamless experience from purchase to delivery. Feel free to reach out with any questions or special requests!