Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at brotherryan1@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at brotherryan1@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brotherryan1@yahoo.com.
Return, Refund & Exchange Policy
At BrotherRyanShop, we stand behind the quality of our products and are committed to your satisfaction. If your order arrives damaged, we offer the following resolution options:
If your item arrives damaged or broken, you may choose one of the following:
- Exchange for the same item of equal value (available for broken items only).
- 20% store credit for items with minor damage (credit is valid for 2 weeks).
- 20% refund as an alternative to store credit.
To be eligible for a refund, credit, or exchange:
- You must notify us within 48 hours of delivery.
- You must provide photo evidence of the damage.
What Is Not Eligible
Please note:
- We do not offer refunds, exchanges, or store credit for items purchased in the wrong size or for reasons of personal preference.
- Claims made after 48 hours of delivery will not be accepted.
Thank you for supporting BrotherRyanShop. If you have any questions or concerns, please feel free to contact us through our customer service page or email us.